Frequently Asked Questions
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- How do I get my home considered for a makeover on an HGTV show? How can I be on TV? How can I participate in one of your programs?
- How can I get in touch with my favourite hosts and designers?
- How can I buy a video copy of my favourite HGTV program?
- What are the system requirements for viewing HGTV video on the web?
- Why doesn't my video play?
- Could the reason I'm not able to watch video on HGTV.ca be because I live outside of Canada?
- I have always been able to watch video content on HGTV.ca and I am currently experiencing problems. How do I report this?
- Can you tell me where to purchase a product I saw featured on one of your programs?
- How do I turn off my Ad Blocker?
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Can't find the answer to your question?
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How do I get my home considered for a makeover on an HGTV show? How can I be on TV? How can I participate in one of your programs?
The makeover subjects of our programs are chosen by the independent producers of each series, not the network. To find out which programs are currently casting, please visit our Casting Call section of our website at http://www.hgtv.ca/on-tv/casting/. If you do not see the show you are looking for, it may be because the show is not looking for anyone at the moment or HGTV does not have the information to pass on. Please note HGTV does not handle the casting of our shows as our programming is acquired from independent production companies, and therefore, we do not control the areas in which casting and filming take place.Back to top -
How can I get in touch with my favourite hosts and designers?
As a broadcaster, HGTV does not give out contact information for on-air hosts. Please conduct your own search to contact any hosts privately.Back to top -
How can I buy a video copy of my favourite HGTV program?
Back to topAs a broadcaster, HGTV does not hold the distribution rights for programs seen on our network. Video copies of some (though not all) series can be obtained through the particular series' production company.
We apologize for any inconvenience. However, you can view many of your favourite HGTV shows on our website, visit http://www.hgtv.ca/videos/
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What are the system requirements for viewing HGTV video on the web?
Back to top- Adobe Flash Player 10.0.0 or later
- Internet Explorer 7.0 or later, Firefox 2.0 or later, Safari 3 (Mac only) or later, Chrome 3.0 or later (Adobe Flash playback only)
- Microsoft Windows XP or later, Mac OS X 10.4 or later, Linux (Adobe Flash playback only)
For optimal playback experience, your computer should have at least 512 MB of RAM, a video card with at least 128 MB of RAM, and a high speed Internet connection (DSL or cable modem).
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Why doesn't my video play?
Video can take up to 10 seconds to display or you may be running a content filter, antivirus application or proxy accelerator that is preventing the streaming of video content. Please turn off these services and try again.Back to top -
Could the reason I'm not able to watch video on HGTV.ca be because I live outside of Canada?
The videos in the video centre on HGTV.ca are only available for viewing in Canada. Unfortunately, we do not have streaming rights outside of Canada.Back to top -
I have always been able to watch video content on HGTV.ca and I am currently experiencing problems. How do I report this?
If you are suddenly experiencing difficulties watching our video content online, please refresh your browser. There may be ad media issues from time to time that could cause a glitch in video playback. If this doesn't help you, you can send us an email to webmaster@hgtv.ca and let us know which episode/clip that you're experiencing an issue with and what seems to be happening when you select to watch this clip. You can also report a problem using the Contact Us page and selecting "Website Inquiries" as your subject and write us about your issue.Back to top -
Can you tell me where to purchase a product I saw featured on one of your programs?
HGTV Canada broadcasts many programs. Some of our programs provide us with detailed shopping guides/resource lists to accompany each episode. The best way to find this information is to visit the show page that you are looking for and find the specific episode that you are interested in. The shopping guide should be included as part of that episode information. Unfortunately, if the production company has not provided us with this information we can't help you source specific items seen on shows.Back to top -
How do I turn off my Ad Blocker?
Google Chrome:Back to top
Click the Chrome Menu icon from the browser toolbar.
Highlight the Tools menu, then click Extensions from the sub-menu.
Unclick the checkbox icon that appears next to the Adblock entry.
Safari:
Click on Safari located in the menu bar of your browser and select Preferences. The Preferences window will be displayed.
Click on the Extensions button. A list of all extensions you have installed to Safari will appear.
Navigate to and click on AdBlock in the list of extensions in the left pane.
Unclick the checkbox icon that appears to the left of the Adblock entry. Close the menu and refresh the page.
Close the tab and refresh the page.
Firefox:
Click on Tools and then select Add-ons.
Click Extensions from the left-hand pane.
Find Adblock on the list of extensions.
Select Disable to temporarily disable AdBlock.
Close the tab and refresh the page.
Internet Explorer:
Click the gear icon to open Settings.
Select the Manage Add-ons option on the drop-down list.
Click the Toolbars and Extensions link in the left navigation pane.
Right-click the AdBlock add-on name in the list, then click the Disable button.
Click the Disable button in the confirmation window to disable the Adblock add-on.
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