Frequently Asked Questions
Can't find what you're looking for? Check below for helpful answers to our most frequently asked questions.
Which programs have their own Web sites?
What's new on HGTV for spring 2010?
The following programs are new to HGTV and will air as part of our spring schedule.
Please keep checking in with www.hgtv.ca/ontv for updates of other exciting new series that will be coming to the channel.
Will there be new episodes of my favourite series beginning in spring 2010?
How do I get my home considered for a makeover on an HGTV show?
How can I be on TV?
The makeover subjects of our programs are chosen by the independent producers of each series, not the network. Please see the list below for contact information to directly inquire about the selection process.
To find out which programs are currently casting, please visit our Casting Call section of our Web site at http://hgtv.ca/hgtv/castingCall.aspx.
How can I contact my favourite program?
Please contact the independent production companies for each series via the information found below.
Curb Appeal
Please contact HGTV U.S. at comments@hgtv.com
design inc.
Please contact Design Inc. to submit a question or comment about the show. But please note that they are not taking submissions for new shows at this time.
House Hunters
Please contact HGTV U.S. at comments@hgtv.com
Holmes on Homes
Make it Right Productions
Email: mail@holmesonhomes.com
Web site: Holmes on Homes
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How do I get in touch with Mike Holmes from Holmes on Homes?
Please visit the Holmes on Homes website at www.holmesonhomes.com for information on specific programs, casting opportunities, advice and various other features. Please note that Mike is no longer available for personal consultations or renovations.
How can I buy a video copy of my favourite HGTV program?
As a broadcaster, HGTV does not hold the distribution rights for programs seen on our network. Video copies of some (though not all) series can be obtained through the particular series’ production company. You can find the contact information for many HGTV productions in the program information listed on this page under the "How can I contact my favourite program?" FAQ
Is it possible to get a referral and/or product information about home and garden improvement?
Please note that HGTV does not offer referrals for contractors or designers, product information, or advice pertaining to house or garden improvements. Many of the programs featured on HGTV have their own website where such information may be found.
Is it possible to find information about a product featured on a HGTV show?
As a broadcaster, HGTV does not have the resources to provide our viewers with the product information (furniture, paint colours, tools, etc.) featured on our programs. Many of our shows have their own website where products information or further details are provided.
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I love HGTV — where can I find this week's schedule?
We've put all the great HGTV programming information into its very own area on the Web. You can find the TV Schedule in the TV channel of the Web site at www.hgtv.ca/ontv/. Visit the TV section of the Web site and you'll also find host biographies, show descriptions and information on the exciting special programming coming to HGTV. Please don't forget to set the schedule to the proper time zone!
Are there any programs on HGTV that feature Descriptive Video?
Yes, all episodes of design inc. are featured with a DV option.
How do I subscribe to the HGTV e-Newsletter?
TO SUBSCRIBE: It's easy to subscribe to the HGTV.ca newsletter! Simply go to http://hgtv.ca/email/default.aspx and enter your email address. Press the submit button, and voila! You will start receiving the biweekly HGTV.ca newsletter in one to two weeks.
TO UNSUBSCRIBE: In order to unsubscribe from the HGTV.ca newsletter, go to http://hgtv.ca/email/UnsubscribeDefault.aspx. Simply enter your email address and press the "unsubscribe" button. We're sorry to hear you no longer wish to receive the newsletter, but hope you continue to visit www.HGTV.ca for great home and garden articles, advice from HGTV hosts, TV show updates, exciting contests and more.
If you would like to simply change your address, please unsubscribe and then re-subscribe using the new address.
How can I get more information about HGTV contests?
For more information about each contest, please read the privacy policies found within each contest description on our Web site.
Please note that you are never required to enter a contest online — if you are more comfortable entering a contest via regular mail, please go ahead!
Please note that your birth date is asked, where pertinent, in order to ensure age of majority.
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Mobile FAQS
What is an SMS message?
An SMS message is a text-based message sent or received on your mobile handset.
What is a shortcode?
A shortcode is a five or six-digit number used to address SMS messages. Our shortcodes are 787878, 363636 and 456225.
What is a keyword?
A keyword is used in the SMS message as an action identifier you send to a shortcode to tell us which service you would like to reach. Each mobile program will have its own keyword.
How much does it cost to send an SMS message to Canwest?
On 787878, SMS messages are $1 each. On 456225 and 363636, standard text messaging rates apply. It costs you the same as it would to send a text message to a friend.
Who can see my mobile number?
Your mobile number is kept confidential. It will not be used by anyone without your permission.
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