Frequently Asked Questions

• Canada's Handyman Challenge
• Leave It To Bryan
• Consumed
• Urban Suburban
• Decked Out
• Summer Home
• Home To Keep
• The Property Shop
• Colin & Justin's Home Heist
• Disaster DIY
• HGTV's Top 10
• Holmes in New Orleans
• Holmes Inspection
• Holmes on Homes
• Home To Flip
• House of Bryan
• Income Property
• Property Virgins
• Pure Design
• Sarah's House
• Sarah 101

The following programs are new to HGTV and will air as part of our winter schedule. Please keep checking in with www.hgtv.ca/ontv for updates of other exciting new series that will be coming to the channel.

• Canada's Handyman Challenge
• Leave It To Bryan
• Massive Moves
• Million Dollar Contractor
• Kitchen Cousins
• Selling LA
• Home by Novogratz
• The High Low Project
• Cowboy Builders

• Selling New York

The makeover subjects of our programs are chosen by the independent producers of each series, not the network.

To find out which programs are currently casting, please visit our Casting Call section of our Web site at http://hgtv.ca/hgtv/castingCall.aspx.

As a broadcaster, HGTV does not give out contact information for on air hosts. Please conduct your own search to contact any hosts privately.

As a broadcaster, HGTV does not hold the distribution rights for programs seen on our network. Video copies of some (though not all) series can be obtained through the particular series’ production company.

• Adobe Flash Player 10.0.0 or later
• Internet Explorer 7.0 or later, Firefox 2.0 or later, Safari 3 (Mac only) or later, Chrome 3.0 or later (Adobe Flash playback only)
• Microsoft Windows XP or later, Mac OS X 10.4 or later, Linux (Adobe Flash playback only)

For optimal playback experience, your computer should have at least 512 MB of RAM, a video card with at least 128 MB of RAM, and a high speed Internet connection (DSL or cable modem).

Video can take up to 10 seconds to display or you may be running a content filter, antivirus application or proxy accelerator that is preventing the streaming of video content. Please turn off these services and try again.

The videos in the video centre on HGTV.ca are only available for viewing in Canada. Unfortunately, we do not have streaming rights outside of Canada.

If you are suddenly experiencing difficulties watching our video content online, please refresh your browser. There may be ad media issues from time to time that could cause a glitch in video playback. If this doesn't help you, you can send us an email to webmaster@hgtv.ca and let us know which episode/clip that you're experiencing an issue with and what seems to be happening when you select to watch this clip. You can also report a problem using the "Contact Us" page and selecting "Website Inquiries" as your subject and write us about your issue.

As a broadcaster, HGTV does not have the resources to provide our viewers with the product information (furniture, paint colours, tools, etc.) featured on all our programs. Many of our shows have their own website where products information or further details are provided, such as Income Property, Pure Design, Sarah's House and Sarah 101.

We've put all the great HGTV programming information into its very own area on the Web. You can find the TV Schedule in the TV channel of the Web site at www.hgtv.ca/ontv/. Visit the TV section of the Web site and you'll also find host biographies, show descriptions and information on the exciting special programming coming to HGTV. Please don't forget to set the schedule to the proper time zone!

Yes, all episodes of design inc. are featured with a DV option.

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Please note that you are never required to enter a contest online — if you are more comfortable entering a contest via regular mail, please go ahead!

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An SMS message is a text-based message sent or received on your mobile handset.

A shortcode is a five or six-digit number used to address SMS messages. Our shortcodes are 787878, 363636 and 456225.

A keyword is used in the SMS message as an action identifier you send to a shortcode to tell us which service you would like to reach. Each mobile program will have its own keyword.

On 787878, SMS messages are $1 each. On 456225 and 363636, standard text messaging rates apply. It costs you the same as it would to send a text message to a friend.

Your mobile number is kept confidential. It will not be used by anyone without your permission.