Frequently Asked Questions

Can't find what you're looking for? Check below for helpful answers to our most frequently asked questions.

What's new on HGTV for Winter 2014

The following programs are new to HGTV and will air as part of our Winter 2014 schedule:

  • Beachfront Bargain Hunt
  • Island Hunters
  • Timber Kings
  • Rent or Buy
  • Caribbean Life
  • Critical Listing

See more scheduling details here: www.hgtv.ca/schedule  

Will there be new episodes of my favourite series in Winter 2014?

The following programs are returning with new episodes to HGTV for Winter 2014?

  • Leave it to Bryan
  • Canada's Handyman Challenge
  • House Hunters Renovation
  • Hawaii Life
  • Property Virgins
  • House Hunters International
  • House Hunters 

See more scheduling details here: www.hgtv.ca/schedule

How do I get my home considered for a makeover on an HGTV show? How can I be on TV? How can I participate in one of your programs?

The makeover subjects of our programs are chosen by the independent producers of each series, not the network. To find out which programs are currently casting, please visit our Casting Call section of our website at http://hgtv.ca/castingcall. If you do not see the show you are looking for, it may be because the show is not looking for anyone at the moment or HGTV does not have the information to pass on. Please note HGTV does not handle the casting of our shows as our programming is acquired from independent production companies, and therefore, we do not control the areas in which casting and filming take place.

How can I get in touch with my favourite hosts and designers?

As a broadcaster, HGTV does not give out contact information for on-air hosts. Please conduct your own search to contact any hosts privately.

How can I buy a video copy of my favourite HGTV program?

As a broadcaster, HGTV does not hold the distribution rights for programs seen on our network. Video copies of some (though not all) series can be obtained through the particular series' production company.

 

We apologize for any inconvenience. However, you can view many of your favourite HGTV shows on our website, visit http://www.hgtv.ca/video

What are the system requirements for viewing HGTV video on the web?

  • Adobe Flash Player 10.0.0 or later
  • Internet Explorer 7.0 or later, Firefox 2.0 or later, Safari 3 (Mac only) or later, Chrome 3.0 or later (Adobe Flash playback only)
  • Microsoft Windows XP or later, Mac OS X 10.4 or later, Linux (Adobe Flash playback only)

    For optimal playback experience, your computer should have at least 512 MB of RAM, a video card with at least 128 MB of RAM, and a high speed Internet connection (DSL or cable modem).

Why doesn't my video play?

Video can take up to 10 seconds to display or you may be running a content filter, antivirus application or proxy accelerator that is preventing the streaming of video content. Please turn off these services and try again.

Could the reason I'm not able to watch video on HGTV.ca be because I live outside of Canada?

The videos in the video centre on HGTV.ca are only available for viewing in Canada. Unfortunately, we do not have streaming rights outside of Canada.

I have always been able to watch video content on HGTV.ca and I am currently experiencing problems. How do I report this?

If you are suddenly experiencing difficulties watching our video content online, please refresh your browser. There may be ad media issues from time to time that could cause a glitch in video playback. If this doesn't help you, you can send us an email to webmaster@hgtv.ca and let us know which episode/clip that you're experiencing an issue with and what seems to be happening when you select to watch this clip. You can also report a problem using the Contact Us page and selecting "Website Inquiries" as your subject and write us about your issue.

Does HGTV.ca or casaGURU guarantee the services of the professionals found in the Find A Pro section?

No. The Find A Pro section on HGTV.ca is entirely sourced by casaGURU. casaGURU is purely an educational resource for homeowners and is filled with useful information about home service professionals to make hiring decisions less risky and easier. Each home service professional found on casaGURU is an independent business that a homeowner may or may not choose to contract for services. casaGURU is not an agent of and does not recommend any individual business found on casaGURU. It does not guarantee the services of any business and advises homeowners to always perform due diligence before hiring and take steps to minimize the risk of hiring any professional. For more information please visit www.casaguru.com

I’m a home service professional, how can I join casaGURU?

Are you one of the 20 types of house experts casaGURU is looking for? If so, you can register and request a free membership at www.casaguru.com

Do you have a mobile site or web app for mobile devices and tablets?

No. We currently do not have a mobile site or web application, but we are working to deliver that in the near future. We have, however, rendered our site to be optimal to work on most mobile devices, with the exception of our video content which is not yet available for viewing on your mobile device. 

How can I submit an original series pitch to HGTV?

HGTV commissions half hour and one hour, 6 to 26 episode Lifestyle series focusing on all things related to the home. Our current strategy is focused on entertaining, prime time and highly-formatted shows that can be easily repeated. We're always on the hunt for dynamic host/characters/fresh faces. We're also looking for new formats that stretch the audience and potentially get new viewers to HGTV.

The original lifestyle programming team consists of:  

Emily Morgan – Senior Director, Original Lifestyle Content
Leslie Merklinger – Director, Original Lifestyle Content
Tanya Linton - Director, Original Lifestyle Content
Tracy MacTaggart – Production Executive, Original Lifestyle Content
Kathy Cross – Production Executive, Original Lifestyle Content
Holly Gillanders – Production Executive, Original Lifestyle Content
Nancy Franklin – Production Executive, Original Lifestyle Content
Christine Diakos - Production Executive, Original Lifestyle Content
Andrea Griffith – Production Executive, Original Lifestyle Content
Deirdre Finn - Programming Coordinator, Original Lifestyle Content
Michi Lepik-Stahl - Programming Coordinator, Original Lifestyle Content

*Please download the release form here, which must be submitted with your proposal. For your proposal, please follow the submission guidelines found here.

Can you tell me where to purchase a product I saw featured on one of your programs?

HGTV Canada broadcasts many programs. Some of our programs provide us with detailed shopping guides/resource lists to accompany each episode. The best way to find this information is to visit the show page that you are looking for and find the specific episode that you are interested in. The shopping guide should be included as part of that episode information. Unfortunately, if the production company has not provided us with this information we can't help you source specific items seen on shows.
 

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