Frequently Asked Questions

Can't find what you're looking for? Check below for helpful answers to our most frequently asked questions.

How do I get my home considered for a makeover on an HGTV show? How can I be on TV? How can I participate in one of your programs?

The makeover subjects of our programs are chosen by the independent producers of each series, not the network. To find out which programs are currently casting, please visit our Casting Call section of our website at If you do not see the show you are looking for, it may be because the show is not looking for anyone at the moment or HGTV does not have the information to pass on. Please note HGTV does not handle the casting of our shows as our programming is acquired from independent production companies, and therefore, we do not control the areas in which casting and filming take place.

How can I get in touch with my favourite hosts and designers?

As a broadcaster, HGTV does not give out contact information for on-air hosts. Please conduct your own search to contact any hosts privately.

How can I buy a video copy of my favourite HGTV program?

As a broadcaster, HGTV does not hold the distribution rights for programs seen on our network. Video copies of some (though not all) series can be obtained through the particular series' production company.


We apologize for any inconvenience. However, you can view many of your favourite HGTV shows on our website, visit

What are the system requirements for viewing HGTV video on the web?

  • Adobe Flash Player 10.0.0 or later
  • Internet Explorer 7.0 or later, Firefox 2.0 or later, Safari 3 (Mac only) or later, Chrome 3.0 or later (Adobe Flash playback only)
  • Microsoft Windows XP or later, Mac OS X 10.4 or later, Linux (Adobe Flash playback only)

    For optimal playback experience, your computer should have at least 512 MB of RAM, a video card with at least 128 MB of RAM, and a high speed Internet connection (DSL or cable modem).

Why doesn't my video play?

Video can take up to 10 seconds to display or you may be running a content filter, antivirus application or proxy accelerator that is preventing the streaming of video content. Please turn off these services and try again.

Could the reason I'm not able to watch video on be because I live outside of Canada?

The videos in the video centre on are only available for viewing in Canada. Unfortunately, we do not have streaming rights outside of Canada.

I have always been able to watch video content on and I am currently experiencing problems. How do I report this?

If you are suddenly experiencing difficulties watching our video content online, please refresh your browser. There may be ad media issues from time to time that could cause a glitch in video playback. If this doesn't help you, you can send us an email to and let us know which episode/clip that you're experiencing an issue with and what seems to be happening when you select to watch this clip. You can also report a problem using the Contact Us page and selecting "Website Inquiries" as your subject and write us about your issue.

Does or casaGURU guarantee the services of the professionals found in the Find A Pro section?

No. The Find A Pro section on is entirely sourced by casaGURU. casaGURU is purely an educational resource for homeowners and is filled with useful information about home service professionals to make hiring decisions less risky and easier. Each home service professional found on casaGURU is an independent business that a homeowner may or may not choose to contract for services. casaGURU is not an agent of and does not recommend any individual business found on casaGURU. It does not guarantee the services of any business and advises homeowners to always perform due diligence before hiring and take steps to minimize the risk of hiring any professional. For more information please visit

I’m a home service professional, how can I join casaGURU?

Are you one of the 20 types of house experts casaGURU is looking for? If so, you can register and request a free membership at

Do you have a mobile site or web app for mobile devices and tablets?

No. We currently do not have a mobile site or web application, but we are working to deliver that in the near future. We have, however, rendered our site to be optimal to work on most mobile devices, with the exception of our video content which is not yet available for viewing on your mobile device. 

Can you tell me where to purchase a product I saw featured on one of your programs?

HGTV Canada broadcasts many programs. Some of our programs provide us with detailed shopping guides/resource lists to accompany each episode. The best way to find this information is to visit the show page that you are looking for and find the specific episode that you are interested in. The shopping guide should be included as part of that episode information. Unfortunately, if the production company has not provided us with this information we can't help you source specific items seen on shows.

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